Privacy Policy

1. Introduction

Enlightening Plast is a manufacturer of plastic pallets and industrial storage products headquartered in Qingdao, China, with manufacturing facilities in Shanghai. We are committed to protecting the privacy of visitors to our website and the business contacts we work with. This policy describes what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.

2. Information We Collect

We may collect the following categories of information:

Category	Examples
Contact details	Name, company name, job title, email address, phone/WhatsApp number, mailing address
Inquiry & order information	Product interests, quantities, specifications, shipping destination, and messages submitted through quote or contact forms
Technical & usage data	IP address, browser type, device information, pages visited, referring website, and general location, collected automatically via cookies and similar technologies
Correspondence	Records of emails, calls, or messages exchanged with our sales and support team

3. How We Use Your Information

We use the information we collect to:

• Respond to product inquiries and prepare quotations
• Process and fulfill orders, including customization and shipping arrangements
• Communicate with you about your inquiry, order, or business relationship
• Improve our website, products, and customer service
• Comply with legal, tax, and export/import documentation requirements
• Send occasional updates about products or industry news, where you have opted in

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis, we process personal information based on: your consent (e.g. newsletter sign-up); the necessity to perform a contract with you (e.g. processing an order); our legitimate business interests (e.g. responding to inquiries, improving our services); and compliance with legal obligations (e.g. customs, tax, and trade documentation).

5. How We Share Information

We do not sell your personal information. We may share information with:

• Logistics and freight partners, to arrange shipping of ordered products
• Payment processors and financial institutions, to process transactions
• IT service providers who host our website or support form submissions
• Government or customs authorities, where required for import/export documentation
• Professional advisors (e.g. legal, accounting), where necessary

Any third parties we work with are required to handle your information securely and only for the purposes we specify.

6. International Data Transfers

As we serve customers globally, your information may be transferred to, stored, and processed in China and other countries where we or our service providers operate. We take reasonable steps to ensure information transferred internationally receives an appropriate level of protection consistent with this policy.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining business records for contractual, accounting, tax, and legal compliance purposes. Inquiry and marketing data not converted into a business relationship is generally retained for a limited period before being deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before responding to your request.

10. Cookies

Our website uses cookies and similar technologies to operate correctly and to understand how visitors use our site. For full details, please see our separate Cookies Policy.

11. Children's Privacy

Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: